Terms and conditions

Legal warranty

We guarantee the conformity of the products to the declared technical specifications and their immunity from defects and flaws, as well as their safety according to the applicable standards at the time of their release onto the market.

We decline any responsibility for damages of any kind, both direct and indirect, caused to property or persons that are not related to the intended use that could reasonably be expected at the time the products were manufactured.

We provide you with a warranty of 12 (twelve) months for product non-conformities (normally 24 months for private individuals); this warranty starts from the date of product delivery and its validity is subject to reporting the non-conformity within 8 (eight) days (consecutive and continuous) from its discovery.

Claims concerning product defects, as well as qualitative or quantitative differences and any other visible non-conformities, must be communicated in writing within 8 (eight) days (consecutive and continuous) from the delivery.

For hidden defects discovered by you before the sale, the term starts from the day of discovery, duly proven by you.

Claims regarding any discrepancies in the accompanying transport documents, damages, or shortages related to the transportation itself must be communicated within 24 (twenty-four) hours from the receipt of the products.

The challenge of a defect or non-conformity must be accompanied, under penalty of inadmissibility, by a description of the defect or non-conformity, the sales invoice number, the product's serial number, and your data.

Evident defects such as breakages, abrasions, scratches, or the lack of conformity with the declared quantities, qualities, or aesthetic characteristics that were not immediately visible before the purchase (because in such cases they are considered accepted and therefore not covered by the warranty) are presumed to be known at the time of delivery.

Any claims regarding defects, non-conformities, or lack of conformity submitted by you beyond the aforementioned warranty period will be at your expense, excluding any right of recourse or compensation.

Upon justified and timely claims, accompanied by the required information, we will carry out warranty interventions within a reasonable period.

For this purpose, the product must be delivered, at your expense, to the Eurogrifer headquarters located at Via Monte Verlaldo 113, 36073 Cornedo Vicentino (Vi).

Repairs carried out under warranty do not entail any extension of the duration or renewal of the warranty itself. The warranty does not apply if the product is used with components not marketed by Eurogrifer, or if the warnings and prescriptions provided or expected according to normal diligence have not been observed.

During the warranty period, we ensure that the products are free from material and construction defects, provided that the products are in normal conditions of use and maintenance. The warranty does not cover parts subject to normal wear and tear, malfunctions, or damages resulting from improper use or incorrect maintenance of the products, as provided in the user and maintenance manual, any other warning, instruction, prescription, or that which is normally expected for the type of product purchased. Nor is it subject to warranty if it originates from tampering with the products and from any fact, conduct, or omission attributable solely to you or your agents.

We shall in no case be liable for damages caused by defective or non-conforming products, expressly waiving Article 1494 of the Civil Code.

Legal warranty for consumers

Products are covered by the non-waivable legal warranty provided by law in favor of consumers, to cover any existing non-conformities at the time of delivery of the goods.

The legal warranty covers any non-conformities of the goods that may arise within a period of two years from the date of delivery, provided that they are reported within two months of discovering the non-conformity. The warranty does not cover damages that may be directly and/or indirectly caused by the product at any time during its useful life (from receipt to disposal). The use of the product must comply with the applicable conditions (legislative and regulatory) in force at the time of use.

In accordance with the applicable regulations, a non-conformity exists if the product you purchased:

  1. is not in accordance with the description provided and does not possess the qualities presented on this website;
  2. is not suitable for the normal use for which the products are intended;
  3. does not have the qualities and characteristics of a product of the same type that one can reasonably expect, taking into account the nature of the good and, if applicable, its specific features.

To the extent permitted by law, we exclude all additional and waivable warranties, except for those that cannot legitimately be excluded in relation to consumers and buyers.

In the event of a non-conformity, you have the right to have the good restored to conformity, at no cost to you.

If you believe that one or more purchased products have non-conformities, please contact us using the contact details provided on our website.

Liability and disclaimer of liability

Unless otherwise provided in these Terms, our liability regarding products purchased on our website will be limited solely to the purchase price of the respective product.

Notwithstanding the above, our liability is not excluded or limited in the following cases:

  • Cases of death or personal injury resulting from our negligence;
  • Cases of fraud or fraudulent activity;
  • Any circumstance where it would be illegal or unlawful for us to exclude, limit, or attempt to exclude or limit our liability.

Subject to the provisions in the previous paragraph and to the extent permitted by applicable law, and unless otherwise provided in these Terms, we will not accept any liability for indirect damages, including:

  1. loss of profit;
  2. loss of business volume;
  3. loss of earnings or loss of contracts;
  4. loss of anticipated savings;
  5. loss of data;
  6. wasted office administration time.

These provisions do not in any way limit the rights granted to consumers by applicable law.

The installation, subsequent use, maintenance, and disposal are entirely your responsibility for all aspects involved. In any case, all activities related to the sold and delivered product must always be carried out by qualified individuals. We decline any responsibility for any unforeseen and unpredictable uses that do not comply with the current legislation and regulations.

Intellectual property

You acknowledge and agree that all copyrights, trademarks, and any other intellectual property rights in the materials or content presented as an integral part of the website are owned by us and those who have licensed us to use them. You may only use such material in the manner for which you receive express authorization from us or those who have licensed us to use them. This will not prevent you from using this website to the extent necessary to copy the information about your order or contact details. The use of the material, in any case, is limited to the purposes allowed on the website, taking into account the relevant legislation and regulations. Any use other than what is permitted is prohibited.

Cyber attacks

You must avoid any misuse of this website and refrain from introducing malware, Trojan horses, worms, or other programs or materials that may cause computer and technological damage. Without authorization, you must not access the website or the hosting server, as well as other servers, computers, or databases related to our website. You agree not to perpetrate DoS attacks against this website.

Failure to comply with this clause may result in violations defined by applicable laws. In the event of non-compliance with the aforementioned regulations, we will inform the competent authorities with whom we will collaborate to identify those responsible for the perpetrated attack. Likewise, in case of non-compliance with this article, your authorization to use the website will be immediately revoked.

To the maximum extent permitted by applicable law, we disclaim any liability for any damages or losses resulting from a DoS attack, virus, or other program or materials that may cause software and technological damage to your computer, computer equipment, data, or materials as a result of using our website or downloading content from it, or being redirected to it.

We shall not be held responsible for any damage caused by you at any time and in any way, which shall be entirely at your own risk. For any reason, no damages and/or liabilities can be claimed or attributed to us.

Links from our website

If our website contains links to other third-party pages or materials, such links will be provided solely for informational purposes, without our control over the contents or materials contained in those pages or websites. Therefore, we disclaim any responsibility for any damages or losses resulting from their use.

Written communications

Applicable regulations stipulate that part of the information or communications we send to you must be in written form. By using this website, you agree that the majority of communications exchanged with us will be in electronic format. We will contact you via email or by providing information through specific notices on this website. For contractual purposes, you consent to this electronic means of communication, acknowledging that all contracts, notices, information, and other communications provided to you electronically comply with the legal requirement that such communications be in written form. This provision does not in any way limit the rights recognized by applicable law. It is your responsibility to stay updated regarding the communications present and/or issued through the website.


All communications addressed to us should preferably be sent through the customer support channels indicated in the "contact" section of our website. Notwithstanding the provisions in the "WRITTEN COMMUNICATIONS" section, we reserve the right to send you any communications via email or postal mail to the address provided at the time of placing the order.

Communications will be deemed received and properly notified, respectively, when posted on our website, 24 hours after sending an email, or three consecutive and continuous calendar days after the date of dispatch. To demonstrate the receipt of a communication, it will be sufficient to prove, in the case of a letter, that it was correctly addressed, stamped, and delivered to the postal service, and in the case of an email, that it was sent to the recipient's email address.

Applicable law and jurisdiction

The use of our website is governed by Italian law. The official language for any activity and/or communication is Italian. For any dispute arising out of or in connection with the use of the website or such contracts, if legal action is taken, the court of the consumer's place of residence or domicile shall have jurisdiction. If you are entering into the Contract as a consumer (an individual without a VAT number), this clause does not affect your rights as a consumer granted by law in any way. If you are entering into the Contract not as a consumer (a legal entity with a VAT number), any dispute, including non-contractual disputes or disputes related to connection issues, concerning the validity, performance, interpretation, and termination of the sales contract concluded under these Terms and Conditions shall be subject to the exclusive jurisdiction of the Court of Vicenza.

Requests and complaints

For any comments, suggestions, or information requests, please contact us using the customer support channels indicated on our website. Our customer service will handle the requests received as quickly as possible and, in any case, within the legally prescribed time limits.

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